Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THE APP.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you," "your," or "User") and Syntonix Limited ("Company," "we," "us," or "our"), concerning your access to and use of the Alivia mobile application and any related services (collectively, the "Service").

By downloading, installing, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, INCLUDING THE MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER IN SECTION 15, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICE AND MUST DISCONTINUE USE IMMEDIATELY.

2. Dual Nature of the Service & Important Disclaimers

The Service has two distinct parts, and different disclaimers apply to each. Please read both.

2.1 Advisor Services — For Entertainment Purposes Only

The Advisor chat services provided through the App (the "Advisor Services") — including tarot, astrology and other divinatory readings — are intended solely for entertainment. The insights, advice, readings or information provided by Advisors are not intended to be, and must not be relied upon as, a substitute for professional medical, psychological, legal, financial or other professional advice.

Advisors are independent contractors and not employees, agents, or representatives of the Company. The Company does not endorse, guarantee, or warrant any Advisor's statements, outcomes, or predictions, and does not guarantee the accuracy or predictive quality of any reading. You are solely responsible for any decision you make following a consultation.

2.2 Self-Care Tools — Important Medical Disclaimer

No Medical Advice. The Service, including all mood tracking features, journaling, and meditation audio, is strictly for informational, self-help, and relaxation purposes only. It is not intended to diagnose, treat, cure, or prevent any disease, medical condition, or mental health disorder.

Not a Substitute for Professional Care. The content provided through the Service is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician, psychiatrist, psychologist, or other qualified health provider with any questions you may have regarding a medical condition or mental health concern. Never disregard professional medical advice or delay in seeking it because of something you have read or heard on the Service.

2.3 Emergency Situations

If you think you may have a medical emergency, or if you are experiencing thoughts of self-harm, suicide, or harm to others, call your doctor or your local emergency number immediately. The Service does not monitor for crisis situations and cannot provide emergency support. Advisors are not crisis counsellors and must not be relied upon in an emergency.

3. Eligibility

By using the Service, you represent and warrant that:

(a) General App use: you are at least 13 years of age (16 in the EEA/UK) and have obtained parental or guardian consent where required by applicable law;

(b) Advisor Services: you are at least 18 years of age to access or use Advisor Services, including any chat with an Advisor and any purchase or use of Virtual Currency;

(c) you have the legal capacity and authority to enter into these Terms; and

(d) your use of the Service will not violate any applicable law or regulation.

We may restrict or terminate access if we reasonably believe you do not meet these eligibility requirements.

4. Accounts and Hybrid Architecture

4.1 Local and Server Data. You acknowledge that the Service operates on a hybrid basis:

• Local data: your Journal, Mood Logs and Voice Recordings are stored on your device.
• Server data: your account, Advisor chats and Wallet balance and usage records are stored on our servers so that those features can function.

4.2 Data Responsibility (Device-Side). You are solely responsible for maintaining the confidentiality of your device and for restricting access to it. We are not liable for any loss or compromise of your local data resulting from:

• Loss, theft, or damage to your device;
• Uninstallation of the App;
• Failure to enable device-level security (e.g., screen lock, fingerprint or face unlock);
• Failure to back up your device;
• Actions by your device platform, such as Google Drive backups, governed by your agreement with Google or your device manufacturer.

4.3 Account Responsibility. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We are not liable for any loss resulting from unauthorised use of your device or account.

5. Advisor Services: Conduct & Safety

In addition to Section 11 (Prohibited Conduct), you agree that when using Advisor Services you will:

• Treat Advisors and support staff with respect;
• Not harass, abuse, threaten, or use hate speech;
• Not make explicit sexual propositions or engage in predatory behaviour;
• Not solicit or pressure Advisors for services outside the App;
• Not share sensitive financial information, such as full card numbers or banking credentials, in chat;
• Not record, scrape, or distribute Advisor chats without permission where prohibited by law.

We may moderate, suspend, or terminate accounts to maintain safety, enforce these Terms, and protect the Service, its users and Advisors.

6. Virtual Currency and Payments ("Wallet")

6.1 Virtual Items Only

The App allows you to purchase virtual credits or balance ("Virtual Currency") using real money through Google Play's billing system. Any "$" symbol or similar currency-like symbol displayed in your in-app Wallet is used solely as a unit label for Virtual Currency and does not represent real money or a cash balance.

• Virtual Currency has no monetary value.
• Virtual Currency cannot be exchanged for real money, goods, or services outside the App.
• Virtual Currency is non-transferable and generally non-refundable, except as required by applicable law or as expressly described in Section 6.4.

6.2 Consumption and Rates

Virtual Currency is consumed based on your use of Advisor Services, for example based on chat duration and the applicable per-minute rate. Applicable rates are displayed before you begin a chat and within the Service interface. You are responsible for monitoring your balance and your usage.

6.3 Bonuses and Promotions

From time to time we may grant promotional bonus balance. Bonuses are virtual promotional credits only, have no cash value, may be subject to expiry, and may be governed by additional rules displayed in the App. We may withdraw or adjust promotional credits where we reasonably suspect fraud or abuse.

6.4 Refunds (Unused Virtual Currency Only)

Except as required by applicable law, purchases of Virtual Currency are final. However, if you have not used any of the Virtual Currency from a particular purchase, you may contact our customer support to request a refund. If we determine, in our reasonable discretion, that the Virtual Currency from that purchase remains unused, we may assist with your refund request where permitted by Google Play's policies and processes.

For in-app purchases, Google processes payments and any monetary refunds are issued by Google in accordance with Google Play's policies. We do not have access to your payment method and cannot refund your card directly. We may require information needed to locate the transaction, such as an order identifier, and to verify non-use before assisting.

We reserve the right to deny refund requests where we reasonably believe Virtual Currency has been used in whole or in part, where fraud or abuse is suspected, or where a refund is otherwise not permitted by applicable law or Google Play's policies.

7. How Purchases Are Processed

Every in-app purchase in the Service is a purchase of Virtual Currency, as described in Section 6. We do not currently offer subscriptions.

All billing and transaction processing is carried out by Google through Google Play's billing system, and your purchase is also subject to Google Play's own terms. We do not receive or store your payment method. You can review your purchase history in the Google Play Store app.

If we later introduce subscriptions or other purchase types, the terms that apply to them — including renewal, cancellation and refund handling under the Google Play rules in force at that time — will be shown in the App before you buy, and these Terms will be updated in accordance with Section 16.

8. Voice Recordings and Biometric Privacy

8.1 Purpose of Recording. The Service may allow you to record voice notes for journaling purposes. These recordings are used solely for playback on your device. We do not upload them to our servers and they are not shared with Advisors. If you have device backup switched on, your operating system may copy them into your own cloud account; that copy is made by your device, sits in storage you control, and is governed by your agreement with Google or your device manufacturer.

8.2 No Biometrics. WE DO NOT USE YOUR VOICE RECORDINGS TO CREATE A "VOICEPRINT" OR FOR BIOMETRIC IDENTIFICATION PURPOSES. We do not scan your facial geometry or use your voice to identify you personally.

8.3 Illinois BIPA Notice. To the extent the Illinois Biometric Information Privacy Act (BIPA) or similar laws apply, you explicitly consent to the recording and local storage of your voice for journaling purposes for the duration of your use of the Service.

Because voice recordings are held on your device and never on our servers, deletion is carried out by you rather than by us. A recording is destroyed when you delete that entry in the App or uninstall the App. If you have device backup switched on, you must also delete the backup through Google Drive or your device manufacturer to remove the copy held in your own cloud account. We cannot destroy a file we do not hold, and deleting your Alivia account does not by itself remove recordings from your device.

9. Intellectual Property and User Content

9.1 Our Content. The Service and its original content (excluding User Content), features, and functionality are and will remain the exclusive property of Syntonix Limited and its licensors. This includes, but is not limited to, all meditation audio tracks, software code, algorithms, text, graphics, logos, and user interface designs. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries.

9.2 Limited License to You. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to use the Service for your personal, non-commercial use. You may not:

• Copy, modify, or create derivative works based on the Service;
• Extract, rip, or download meditation audio files for distribution outside the App;
• Reverse engineer, decompile, or disassemble the Service, except where such restriction is prohibited by law.

9.3 User Content. "User Content" means any text, graphics, audio recordings (voice notes), Advisor chat messages, or other material you submit or record using the Service.

• Ownership: You retain full ownership of your User Content.
• License to Us: By submitting User Content, including Advisor chat messages, you grant us a worldwide, non-exclusive, royalty-free license to use, store, copy, transmit, and process your User Content solely to provide, maintain, secure and support the Service — for example storing your journals locally on your device, delivering and retaining chat history, providing customer support, and enforcing trust and safety. We will not sell, publicly display, or distribute your private User Content to third parties without your explicit consent.

10. Third-Party Services and Links

The Service may contain links to third-party websites or services (e.g., mental health resources) or integrate third-party SDKs (e.g., for analytics or billing). We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by your use of any such third-party services.

11. Prohibited Conduct

You agree not to use the Service:

• In any way that violates any applicable national or international law or regulation;
• To transmit any unsolicited or unauthorised advertising (spam);
• To impersonate or attempt to impersonate the Company, a Company employee, an Advisor, another user, or any other person or entity;
• To interfere with or disrupt the Service, or the servers and networks connected to it;
• To circumvent or attempt to circumvent security or access controls, or to obtain Virtual Currency by fraudulent means;
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Service.

12. Termination

We reserve the right to terminate or suspend your access to the Service immediately, without prior notice or liability, if you breach these Terms, if fraud or abuse is suspected, or if required to protect the Service, its users, Advisors, or the Company.

To the extent permitted by applicable law and Google Play's policies, we may forfeit Virtual Currency balances and deny refund requests relating to accounts involved in abuse or fraud.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT GUARANTEE THE ACCURACY, RELIABILITY OR PREDICTIVE QUALITY OF ANY ADVISOR'S READINGS OR STATEMENTS.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICE.

IN NO EVENT SHALL THE COMPANY'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT YOU HAVE PAID THE COMPANY THROUGH GOOGLE PLAY IN-APP PURCHASES IN THE LAST TWELVE (12) MONTHS, OR FIFTY US DOLLARS (US$50.00), WHICHEVER IS GREATER.

15. Dispute Resolution: Binding Arbitration and Class Action Waiver

15.1 Informal Resolution. Before initiating arbitration, you agree to contact us at cs@astriva.co with a brief written description of the dispute and your contact information. The parties will attempt to resolve the dispute informally.

15.2 Binding Arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms or the Service, including the breach, termination, enforcement, interpretation, or validity thereof, and including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) in accordance with its rules. The seat of arbitration shall be Hong Kong, the language shall be English, and there shall be one (1) arbitrator. Judgment on the award may be entered in any court having jurisdiction.

15.3 Class Action Waiver. YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and the Company agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims.

15.4 Governing Law. These Terms shall be governed and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law provisions, to the maximum extent permitted by law.

16. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice, within the App or by other reasonable means, prior to any new terms taking effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised Terms.

17. Contact Us

If you have any questions about these Terms, please contact us at:

Syntonix Limited

Email: cs@astriva.co